Who we are
Our website address is: http://dijinationholdings.com.
SECTION 1.0
Customer Care & Service Standards
At DIJINATION HOLDINGS LLC, we prioritize customer satisfaction, transparency, and product integrity above all else. Our
dedicated customer care team in Dallas-Fort Worth is committed to providing prompt, helpful, and courteous support for all
retail and wholesale customer inquiries.
Support Hours: Monday through Friday, 8:00 AM – 5:00 PM CST. Inquiries received outside of standard operating hours
or during U.S. federal holidays are prioritized on the next business day.
Service Level Agreement (SLA): All email inquiries sent to support@dijiholdings.com receive an official response
within 24 business hours.
Order Assistance & Modifications: Our automated fulfillment system dispatches orders rapidly. If you need to update a
shipping address or request an order cancellation, please contact us within 2 hours of order submission at (469) 450-7086.
SECTION 2.0
Shipping Information
We ship orders all across the United States.
- Processing & Handling: Orders are typically processed and shipped within 2–3 business days.
- Shipping Carriers: We use trusted shipping services including USPS, UPS, and FedEx.
- Delivery: Shipping times may vary depending on the destination, carrier, and service selected.
- Order Tracking: Once your order has been shipped, tracking information will be provided so you can easily monitor your delivery.
We carefully package every order to help ensure it arrives safely and securely. Thank you for choosing us!
SECTION 3.0
Return, Refund & Damaged Goods Policy
We take pride in delivering 100% authentic, high-quality household and grocery items. If you are not completely satisfied with
your purchase, our customer-friendly return process ensures a quick resolution.
30-Day Return Window: Standard retail purchases can be returned within 30 days from the date of doorstep delivery
provided the items are unopened, unused, and in their original factory-sealed packaging.
Grocery & Hygiene Health Standards: In compliance with federal FDA safety standards, opened food products, beverage
items, or unsealed personal hygiene goods cannot be returned for resale.
Damaged, Defective, or Expired Items: If any item arrives damaged during transit, defective, or past its expiration date,
notify us within 7 days of delivery with photo proof. We will immediately issue a replacement or a full refund at zero
additional cost to you.
Refund Method: Once the returned item is received and inspected at our fulfillment center, refunds are processed back to
your original payment method within 3 to 5 business days.
SECTION 4.0
MAP Integrity & Supplier Sourcing Policy
DIJINATION HOLDINGS LLC is a trusted retail distributor dedicated to protecting brand reputation and maintaining fair pricing
dynamics across all active e-commerce and retail channels.
100% Authentic Sourcing: All inventory sold by DIJINATION HOLDINGS LLC is procured directly from authorized brand
manufacturers, primary national distributors, or official brand representatives. We strictly guarantee factory seals, zero greymarket goods, and full batch/lot freshness.
Minimum Advertised Price (MAP) Compliance: We maintain a zero-tolerance policy for MAP violations. We strictly honor
and enforce all manufacturer-established Minimum Advertised Price guidelines across every channel we operate.
Brand Manager & Supplier Contact: Manufacturers, brand owners, or authorized master distributors seeking a compliant
online retail partner can contact our brand management office directly at purchasing@dijiholdings.com
SECTION 5.0
Privacy Policy & Customer Data Protection
Your privacy and transactional security are fundamental to our business. DIJINATION HOLDINGS LLC employs strict technical
and organizational measures to safeguard your personal data.
Information We Collect: We collect necessary contact and billing information—including name, delivery address, email
address, phone number, and payment information—solely for order processing, fulfillment, and customer care.
Strict Non-Disclosure Guarantee: We DO NOT sell, trade, rent, or disclose customer personal data or contact information
to third-party marketing brokers or external entities.
Payment Security: All digital transactions are protected using Industry-Standard 256-bit SSL encryption. Payment
processing is conducted via PCI-DSS Level 1 compliant financial partners. Payment credentials are never stored on our
local servers.
Customer Data Rights: You may request access to, correction of, or permanent deletion of your personal records from our
customer database by emailing support@dijiholdings.com.
SECTION 6.0
Terms of Service & Usage Agreement
By browsing, accessing, or placing an order on this website, you agree to comply with and be bound by the following Terms of
Service:
Product Availability & Pricing Errors: We strive for complete accuracy in pricing and product descriptions. In the event of
a typographical error or inadvertent stock miscalculation, DIJINATION HOLDINGS LLC reserves the right to cancel affected
unfulfilled orders with a prompt full refund.
Intellectual Property: Product names, brand logos, trademarks, and imagery featured on this website remain the sole
property of their respective brand owners and manufacturers.
Governing Law & Jurisdiction: These terms and any transaction conducted through this site shall be governed by and
construed in accordance with the laws of the State of Texas, without regard to conflict of law provisions.
• DIJINATION HOLDINGS LLC — Master Customer Care & Legal Policy Center Page 2 of 3
• DIJINATION HOLDINGS LLC — Authorized Online Retailer & Distributor
• 2850 W Parker Rd, Plano, TX 75075 | Customer Support: (469) 450-7086
• Domain Email: support@dijiholdings.com / purchasing@dijiholdings.com | Operating Hours: Mon–Fri, 8:00 AM – 5:00 PM CST
© 2026 DIJINATION HOLDINGS LLC. All Rights Reserved. Master Website Footer Policy Cent